Refund policy

Heiy Snacks works with top-quality snack brands and we want you to be 100% satisfied. Due to the nature of our products, we cannot accept returns. However, if you have received damaged or unusable product, please send a photo and explanation to levelup@heiysnacks.com and we will work with you and our vendor partners for the best solution. 

If your refund is accepted, we’ll send it to you through the same payment process you used for your original purchase. 

You can always contact us for any return question at levelup@heiysnacks.com. 

When You Receive Your Order
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 
If more than 15 business days have passed since we’ve approved your return, please contact us at levelup@heiysnacks.com.